regulating complaint conditions between the operator / seller and the customer / buyer (hereinafter referred to as "RP")

Introduction

1. Online store at https://www.givsport.com (hereinafter referred to as the "online store") is operated by GIVsport s.r.o., with its registered office at Pod lipami 96, Liptovský Hrádok 033 01, registered in the Commercial Register of the Žilina District Court, Section: Sro, file no. 66444 / L, IČO: 50 527 584 (hereinafter referred to as the “operator” or “seller”), bank connection: Slovenská sporiteľňa, a.s., no. account: SK98 0900 0000 0051 1988 0466. Other information to the seller important for the consumer's contact with the seller are as follows:
e-mail: office@givsport.com

2. The customer (buyer) in the online store is any natural or legal person who sends an electronic form with an order for goods (product (s) or service / goods).

3. These Complaints Rules regulate the legal relations between the operator and the customer, when handling complaints concerning the correctness and quality of goods and services provided by the operator.

4. Complaints for the purposes of these Complaints Procedure means the right exercised by the customer from liability for errors in goods or services provided by the customer, which requires a certain remedy, or compensation for incorrect performance, respectively. non-performance of the subject of the contract.

Complaints handling procedure

You can send the packaged and undamaged goods to the address: GIVsport s.r.o., Pod lipami 96, 03301 Liptovský Hrádok. Along with the goods, it is necessary to enclose a completed complaint form. After receiving the goods, we will then send you the required product and you will be charged only shipping 3.50 €, respectively. If the goods have been damaged, all costs are borne by the seller. We try to process all complaints for you promptly (the legal deadline for handling complaints is a maximum of 30 days from the date of the complaint).

1. Pursuant to this RP, the entitled person may file a complaint in person, in writing or by e-mail.

2. It must be clear from the complaint in particular:
• who is submitting the complaint (name, surname, permanent residence address),
• the subject of the complaint, or what the customer demands,
• to whom the complaint is addressed,
• date of filing the complaint,
• signature of the customer or the signature of the Authorized Person together with the power of attorney.

3. In the case of filing a complaint by e-mail, fax or in writing by an Authorized Person on behalf of the customer, the complaint must be accompanied by a power of attorney to represent the customer in the matter of the complaint.

4. If the complaint does not contain the requisites listed in point 2 of this article, it will be considered unjustified.

5. The deadline for handling the complaint is a maximum of 30 days from the date of the complaint. The customer will issue a written document to the client about the handling of the complaint.

6. Complaint claim means the day the claim is lodged by the customer. The day of the complaint is considered to be:
• for postal items - the day of delivery of the complaint to the filing office of the customer)
• in case of personal delivery - the date on the copy of the complaint by which the customer confirms the delivery
• upon delivery by e-mail - the day of delivery of the e-mail message to the e-mail address of the customer.

7. Other legal relations between the operator and the customer not expressly regulated by these Complaints Rules will be governed by the relevant provisions of individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations in force in the Slovak Republic, respectively.

8. The Customer is entitled to change or supplement these Complaints Rules at any time due to changes in legal regulations and the business environment. The Client shall determine the current wording of the Complaints Procedure by publishing it on its website.

This RP enters into force and effect from 01.03.2016 and fully replaces the previous DP. The operator reserves the right to change the DP without prior notice.